Returns, Exchanges & Warranty
7-day return and exchange
If your product arrives defective, damaged or different from what you ordered, tell us within 7 days of delivery. We will exchange it or return the money after we check it.
To qualify, the product should be unused and come with its box, accessories and invoice. Please keep the original packaging.
How to request
- Call 01786114000 or message us on WhatsApp within 7 days.
- Tell us your order number and the problem; a photo or short video helps.
- We will tell you how to send or hand over the product. We confirm the refund or replacement once we have checked it.
Not eligible for return
- Products used, scratched or damaged by the customer
- Missing box, accessories or serial number
- Reports made after 7 days (the warranty below may still apply)
Official warranty
Electa products carry official warranty support. The warranty period depends on the product and is written on the product page and the box.
- Activate: scan the QR code on the box with the Electa app (or enter the serial number).
- Check: the app shows the days left on your warranty.
- Claim: call us or use the app’s support option with your serial number.
What the warranty does not cover
- Physical damage, drops, cracks
- Water or liquid damage
- Repair or opening by an unauthorised person
- Burn or damage from a wrong or non-original charger/adapter
- Removed or damaged serial number
Need help? Call 01786114000.