FAQ — Frequently Asked Questions
How do I place an order?
Add products to the cart and check out with your name, phone number and address. You can also order by phone: 01786114000.
How long does delivery take?
Inside Dhaka 1–2 working days, outside Dhaka 3–5 working days. The delivery charge is shown at checkout before you confirm.
How can I pay?
Cash on Delivery, bKash or Nagad. See Payments & Security for details.
Are the products genuine?
Yes. Every product is sold by Electa International with official warranty support.
What if I receive a defective or wrong product?
Tell us within 7 days of delivery and we will exchange or return it. See Returns, Exchanges & Warranty.
How do I activate and check my warranty?
Scan the QR code on the box with the Electa app (or enter the serial number) to activate. The warranty period depends on the product and is stated on the product page and box.
Can I cancel an order?
Yes, before it is shipped. Call us on 01786114000 as soon as possible.
A product shows “Pre-order”. What does that mean?
It is not in stock right now. We ship it as soon as new stock arrives and tell you the expected date.
Need help? Call 01786114000.